Most Hey Friday issues have a simple fix. Here are the ones we see most often, and exactly how to resolve them.
Voice Input Not Working
Symptom: Tapping the microphone does nothing, or you see a permission error.
Solution: Hey Friday needs microphone permission to use voice input.
- iPhone (Safari): Go to Settings → Safari → scroll to "Settings for Websites" → Microphone → set heyfriday.co to "Allow."
- Android (Chrome): Open Chrome → tap three dots → Settings → Site Settings → Microphone → find heyfriday.co and set to "Allow."
- After changing the setting, reload the page and try again.
If voice still does not work after granting permission: Make sure you are using Safari on iPhone or Chrome on Android. Other browsers may have limited voice support.
AI Not Responding
Symptom: You send a message and nothing happens, or you see a loading indicator that never completes.
- Check your internet connection. Hey Friday requires an internet connection to generate AI responses (voice transcription is on-device, but AI responses come from the cloud).
- Check your credit balance. If you have 0 credits, you cannot send messages until the daily reset at midnight UTC.
- Try refreshing the page. If the issue persists, sign out and sign back in.
Sign-In Problems
Cannot sign in with email/password: Check that your account is confirmed — look for a confirmation email and click the link if you have not already. If you forgot your password, use the "Forgot password?" option on the sign-in page.
Magic link not arriving: Check your spam folder. If the email is not there after 5 minutes, try requesting another. Magic links expire after 1 hour.
"Not invited" error: Hey Friday is currently invite-only. If you received an invitation email, the link may have expired (they are valid for 24 hours). Re-join the waitlist to request a fresh invite.
Missing Credits
Credits not resetting: Credits reset at midnight UTC. Check your time zone — if you are significantly east or west of UTC, the reset happens at a different local time. For example, midnight UTC is 8:00 PM Eastern or 5:00 PM Pacific.
Demographics reward not received: The 10-credit reward for completing your profile is awarded once, the first time all four fields (name, gender, date of birth, country) are saved together. Make sure all fields are filled before saving.
App Not Updating
Hey Friday updates automatically as a PWA. If you are seeing an old version, try pulling down to refresh on the home screen, or close the app completely and reopen it. The update checks happen each time you open the app.
Image Generation Not Working
Basic image generation (Pollinations FLUX) is always free. If images are not generating, check your internet connection and try again. Pro image generation requires image credits — check your balance in the user menu.
Still Need Help?
If none of the above worked, check the FAQ page for more answers. Make a note of your device, browser, and any error message you see — that information helps pinpoint the issue quickly.